Need Help?
We're here to help you get the most out of Radiant Camera. Below you'll find answers to common issues and ways to reach us.
Common Issues
Camera not working
Make sure you've granted camera permissions to Radiant Camera. Go to Settings > Privacy & Security > Camera and ensure Radiant Camera is enabled. Note that the camera requires a physical iPhone device — it does not work in the iOS Simulator.
Photos not saving
Ensure you've granted photo library access. Go to Settings > Privacy & Security > Photos and set Radiant Camera to "Full Access". Photos are saved to the "Radiant Camera" album in your Photo Library.
ProRAW not available
ProRAW capture requires an iPhone 12 or later (A14 chip or newer). If you're on an older device, you can still use Radiant Native (Bayer RAW) capture mode.
App performance
Radiant Camera uses Custom GPU shaders for real-time processing. If you experience performance issues:
- Close other apps running in the background
- Ensure your device has sufficient storage space
- Restart the app if the viewfinder appears frozen
- Check that your device is not in Low Power Mode, which may throttle GPU performance
R-Develop data
R-Develop stores the original RAW data and processing recipe for each photo. This data can be managed in Settings > R-Develop Storage Manager within the app. You can view storage usage and clean up orphaned data for deleted photos.
Feature Requests
Have an idea for a new feature or improvement? We'd love to hear from you. Send us an email with your suggestion and we'll consider it for future updates.
Bug Reports
Found a bug? Please include the following information when reporting:
- Your iPhone model and iOS version
- Radiant Camera app version
- Steps to reproduce the issue
- What you expected to happen vs. what actually happened
- Screenshots if applicable
Contact Us
For any questions, issues, or feedback, reach out to us:
- Email: hello@heytama.com
- Website: heytama.com
We typically respond within 48 hours.